1. Who we are
Excel Skills Academy ("we," "us," or "our") operates the website prompts.excelskillsacademy.in and sells digital products including the AI Ready Prompt Vault. This Privacy Policy explains how we handle your personal information when you visit our site or make a purchase.
2. What information we collect
When you visit our site or buy a product, we may collect the following information:
- Information you give us — your name, email address, phone number, and billing details when you place an order or contact us.
- Payment information — payment data is collected and processed directly by our payment gateway (Cashfree). We do not store your full card number, UPI ID, or other sensitive payment credentials on our servers.
- Usage data — basic information about how you use our site (pages visited, time on page, device type, browser) collected through cookies and analytics tools.
3. How we use your information
We use the information we collect to:
- Process and deliver your order
- Send you the product, access links, and order confirmations
- Respond to your questions and provide customer support
- Send you important updates about the product you purchased
- Improve our website, products, and marketing
- Comply with legal and tax obligations
4. Sharing your information
We do not sell your personal information. We share information only with:
- Payment processors (Cashfree) to charge your order
- Email and delivery services that help us send you the product and order updates
- Analytics providers to understand how our site is used
- Government authorities when required by law
5. Cookies
Our site uses cookies and similar technologies to keep the site working, remember your preferences, and measure traffic. You can disable cookies in your browser settings, but some parts of the site may not work correctly if you do.
6. Data retention
We keep your order information for as long as required by tax and accounting laws (typically several years). Marketing data is kept until you ask us to delete it.
7. Your rights
You have the right to:
- Access the personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your information (subject to legal retention requirements)
- Opt out of marketing emails at any time using the unsubscribe link in any email we send
To exercise any of these rights, contact us at the address below.
8. Security
We use industry-standard security measures to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Children's privacy
Our products are not directed at children under 13, and we do not knowingly collect personal information from children.
10. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top will always reflect when changes were made. Continued use of the site after changes means you accept the updated policy.
11. Contact us
If you have any questions about this Privacy Policy or how your information is handled, please contact us at support@excelskillsacademy.in.